What are your normal turnaround times?
Our turnarounds vary by product, but most turnarounds are between 3-5 business days. We do offer guaranteed rush service as well.
What is the minimum order?
With our digital printing services the minimum order is 100 cards. Our offset printing minimum is 1250 pieces.
Direct Mail minimum to receive postage discounts from the post office is 200 for "standard class" and 500 for "first class".
Do prices include full color?
We are a full color print shop. Every job we print is full color unless otherwise noted. With our digital press you can receive a discount for printing only 1 sided, however we run all offset jobs 4/4 (Full Color Both Sides).
Should I put a border on my art?
With ALL designed material we recommend you leave 1/4" (0.25") from all edges of your printed piece. If you leave less than 1/4" (0.25"), we cannot be held responsible for unequal borders from top to bottom and from side to side. This is due to the final cutting process in which some "draw" or "slippage" may occur. This is a print industry standard.
What is a bleed? How much should I have?
A bleed is extra area outside of your document that is trimmed off to insure proper cuts. In simple terms - your background should go an 8th of an inch (0.125”) beyond the final cut size. For example, if you have a 4x6 - you should design your piece as 4x6, but have your background extend 0.125" on all sides. The piece you submit to us should be 4.25" 6.25"
What should my file’s resolution be?
All file formats must have bitmap resolutions of 300dpi/ppi with embedded or outlined fonts.
What type of files do you accept?
We accept the following file formats: .TIF, .JPG, and .PDF. We will accept other file formats for an additional charge. However, you can easily convert most files into an industry standard format with a few easy steps! If you are unsure about your file format, give us a call and we will help!
Can I resize my 72dpi artwork to 300dpi?
Unfortunately, you cannot increase your resolution for a design that has been created low resolution. The output will be blurry or grainy, and at times, unreadable. The only solution is to redesign your piece at the correct resolution. If you have any questions, call us today and someone from our Art department will help explain in detail
How do I place an order with your company?
Placing on order on our website is EASY and SECURE. You can also call us and we will place an order over the phone for you.
Can I just email you my order?
Yes, we will accept e-mailed orders, however we do not recommend it. We cannot guarantee turnaround because the order was not placed and its data entered into our order system.
I do not see my quantity.
If you desire a product or quantity not on our website, please call us at 877-635-6107 and we will be able to provide a custom quote!
Why are your prices so low?
We are able to offer Full Color Process printing at a substantial discount from our competition by "gang-running" our jobs. By printing "gang-runs", we print all standard work on a 20"x26" sheet, "ganging" them together. This significantly reduces the costs of making plates, and other fixed setup costs.
Do two 2500 business cards count as one 5000 business card order?
Each quantity ordered is for 1 set of artwork. Because of the costs of setting up a print run, we are unable to break up orders under the amount that they are ordered. We have structured our pricing based on what it costs to print that many sheets of one piece. However, if you are placing multiple orders of cards, please contact us. Depending on the quantity, we may be able to adjust your pricing to reflect bulk discounts.
Can I cancel my order?
No refunds are available on orders unless the files have not been prepared. If the order has not been processed, there is no fee for cancellation. However, if an order is cancelled after we have pre-flighted your files for print, and it has not been placed on a run, a $25 fee will be charged.
To maintain a competitive edge, we process jobs as soon as we receive them. If your order has been placed on a run, it cannot be taken off after the plates have been made. Because all of our work is custom printed to order, all sales are final. We are unable to use your printing after we have completed it.
If you need to cancel an order you have placed, you must call and speak to a representative to avoid ANY costs other than the above processing fees. E-mail does not constitute cancellation.
How will my credit card be billed as?
Your credit card statement will read: "Collective Industries"
Do you offer terms or credit?
We do not offer terms to any of our customers.
We accept check, money order, Visa, MasterCard, American Express and Paypal. If you would like to pay using a Wire Transfer, please contact us by phone.
Will I receive an invoice?
By placing an order on our website, the system will send an invoice to your e-mail confirming your order. Alternatively, if your total is adjusted or you require a formal invoice from our company, you may contact us and we will e-mail you a revised invoice promptly.
Can I place an order by phone?
Absolutely. If you have difficulty or concerns with ordering over the internet, please do not hesitate to give us a call, and we will be glad to take your order over the phone. Our number is 813-35UNION (813-358-6466). Keep in mind, by ordering through the website you are able to get job tracking information directly in your e-mail. In addition to this, we only extend our turnaround time guarantee to orders placed through our online system.
What specialty services do you provide?
We provide a multitude of bindery and finishing services.
- Sequential Numbering
- 5th & 6th Colors
- Saddle Stitching
- Custom Die-Cutting and Die Creation
- Rounded Corners
- UV Coating
- Satin Aqueous Coating
- and more!
If you have a special request, just give us a call!
What is Gang-run printing?
Gang-Run printing is the process of printing multiple orders on the same press run. By "ganging" orders we can offer substantially discounted prices. One of the pitfalls of gang-run printing is that we relinquish the control of individual piece color to compensate for the entire run. This does not mean your colors will be drastically different - the gang-run industry standard practice is to accept an overall pleasing color, which is 90%-95% accurate to the image.
Because of limitations with the gang-run printing process, the differences in equipment, paper, and neighboring image ink requirements - the accuracy of color reproduction is not guaranteed. By placing an order with our company you agree to this limitation.
This is an industry-wide standard. Our competitors follow the same guidelines.
May I change my shipping?
We ask that you carefully plan both the anticipated printing turnaround time and the time to ship to your final destination, as it is very difficult to process shipping changes once an order has been placed. We process hundreds of orders each day, and within minutes of receiving your order our shipping and fulfillment department is already scheduling your ship date and preparing your labels. Shipping changes are time consuming and costly for us. In the event that you need to change any shipping information (shipping service, destination address, etc.) after you have placed your order you will be charged an additional $10.
* Please note that we CANNOT ship to a PO Box.
How Long Does Shipping Take?
UPS Ground shipping takes from 1 to 6 business days depending on your distance from our facility in Florida.
Please refer to our shipping map for full information. Other shipping options include:
3 Day Select
2 Day Air
Next Day Air
Will you break up boxes and ship to multiple locations?
If your multiple shipments are broken up into full boxes, we can drop ship multiple boxes to different locations (up to 3) at no charge. If the boxes have to be broken down into quantities smaller than a full box, we charge $15 per box that has to be broken apart for handling and material costs.
Where is my tracking number?
On the day that your order ships we will send your tracking number to you via e-mail, and it will be stored under the appropriate prior order in your account area.
Direct Mail Questions
How does direct mail work?
The post office gives discounts simply for doing part of their work for them. By pre-sorting and bar coding your mail pieces it bypasses the manual sorting and labor of the USPS (Postal Service) delivery process. For this work, they discount the postage based on the level of sorting. To perform the sorting we use software specifically approved by USPS to sort your lists current to their delivery routes.
Can we deliver our own mail?
When mailing in bulk, the mail can only be dropped at the BMEU (business mail entry unit) registered to the permit. If you have your own permit, we can presort and ship you the paperwork and mail trays to drop in your local area.
What kind of coatings can we use on our postcard?
Because of our special inks and heater equipment, we are able to inkjet on aqueous coating for your postcards, many mail houses are unable to address aqueous coated cards. UV coating is great for the front of postcards, but cannot be used on the back, because the post officecannot inkjet necessary routing information on UV coating.
Can we pay for postage with our credit card?
The Post Office does not accept credit cards for bulk mail. You may pay for your printing and mailing by Visa, MasterCard, or American Express, however postage must be paid with a separate check written directly to the US Postmaster. We do offer the ability to put this on your credit card but the costs are 4% additional due to CC fees.
How long is your mailing turnaround?
Our mailing turnaround is 2 business days in addition to the production turnaround, or 2 days after receipt of postage payment, whichever is later. We cannot and will not drop jobs for mailing without your payment check for postage. It is also best to submit your mailing list at the same time you place your print order so you can receive your postage total and submit payment with enough time. Rush mailing is an additional $75. Under NO circumstances will your mail be sent without postage.
How long does it take for mail to be delivered?
Typically 1-4 days from mail drop date for first class, and 1-10 days for standard mail. Please note that standard will take longer for delivery during peak mail/holiday seasons. The post office does NOT specify a delivery time for Standard mail and will possibly defer delivery during peak mail times. The best way to decide postage is if the postcard has a date, it's best to mail first class.
Is there any proof that my mail was dropped? Once the U.S. Postal Service has processed a job, confirmation of mailing is available to us online. We will gladly fax or e-mail the confirmation on request.
Can you hold our postcards until we are ready to mail?
Absolutely! There is no charge for warehousing your mailing pieces for up to 1 year. If you would like to mail quarterly, monthly or weekly we can schedule your mailing up to a year in advance!
Mailing List Questions
Can you provide a mailing list?
Of course! Please refer to our mailing lists page for more information.
Is my list safe?
We treat confidentiality with utmost importance. We never share data with anyone. If you would feel more comfortable, we would be delighted to send over a signed confidentiality agreement, assuring your data is safe with our company.
Are there lower postage rates for Non-Profit organizations?
Non-Profit groups can apply to the U.S. Postal Service for approval to mail at special Non-Profit postage rates. This class of mail is a lower priced standard mail rate with the same delivery timeframes. We can mail for your organization at this postage rate once you have sent us the proper documentation. This includes a completed Postal Service Form 3623 plus a request for additional entry on company letterhead signed by a responsible organization official. We will forward these documents to our local Post Office for their approval.
Do you remove duplicate and bad addresses?
We automatically omit bad addresses. Our default procedure is to keep just one of the duplicates for mailing. If you want us to remove duplicates using different criteria, such as where ONLY the address matches, please be sure to indicate this when submitting your list. There is no charge for this service. Our mail sorting software also corrects errors and properly formats addresses based on USPS requirements and databases. Any undeliverable addresses are removed from your list.
Can I mail the "extra" postcards?
Yes. However, because our permit can only be used for presorted mail from our local mail center, you would have to put a first class stamp over the mailing indicia. It is unlawful to attempt to mail cards without postage paid. It will not reach its intended delivery point without postage.
Where do you purchase your data?
Our mailing lists are the most accurate, detailed, and current mailing lists in the industry. The information for our mailing data comes from the world's leading consumer and media information resources, such as:
-Dun & Bradstreet
How do I know I'm buying updated and accurate data?
Our lists come from established and reputable sources such as infoUSA and Dun & Bradstreet. Addresses are updated weekly and telephone verified through a rigorous process. We do not hide our list vendors because we are not using unverifiable 3rd party lists and are confident of the data we purchase. With the volume of data we purchase, we are able to get you better prices than if you bought them directly from the list vendors. Also, by purchasing your mailing lists from us, we are able to give you expert one-on-one advice regarding your marketing campaign.